Return Policy for PudnaPo

Effective Date: November 28, 2024

At PudnaPo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy is designed to make the return process as easy as possible. Please review our policy below to understand the guidelines and procedures for returning products.

By making a purchase from www.pudnapo.com, you agree to the terms and conditions of this Return Policy. If you have any questions or need assistance, please contact our customer service team at:

1. Return Eligibility

We accept returns on most products within 30 days of the date of purchase. To be eligible for a return, the following conditions must be met:

  • Product Condition: Items must be unused, unworn, and in the same condition as when they were received. They should be returned with all original packaging, tags, and accessories (if applicable).

  • Proof of Purchase: A receipt, order confirmation email, or proof of purchase is required for all returns.

  • Non-returnable Items: Certain items may not be eligible for return, including:

    • Gift cards
    • Personalized or custom-made items
    • Sale items or items marked as non-returnable

Please verify if your items are eligible for return by reviewing your order confirmation or contacting our customer service team.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call (620) 347-8113 to notify us of your intention to return an item. Provide your order number, the items you wish to return, and the reason for the return.

  2. Return Authorization: Once we have reviewed your request, we will send you a return authorization and instructions on how to proceed. Please note that returns without prior authorization may be delayed or rejected.

  3. Packaging: Securely pack the items you are returning in their original packaging (if available). Make sure the products are protected during transit to avoid damage.

  4. Shipping the Return: Ship the items back to us at the address provided in the return authorization. You are responsible for the return shipping costs unless the return is due to our error or a defective product.

  5. Return Shipping Address: Returns should be sent to the following address:

    • PudnaPo Returns
      • 910 E Washington St, Arma, Kansas
      • Phone: (620) 347-8113

Please note: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned items.

3. Refunds and Processing Time

Once we receive your return and inspect the items, we will notify you of the status of your refund. If your return is approved, we will process your refund within 7–10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card issuer to process and post the refund to your account.

  • Refunds: Refunds will be issued for the cost of the item(s) returned, excluding original shipping costs unless the return is due to our error or a defective product.
  • Partial Refunds: If items are returned in a damaged or used condition, or if they are missing original packaging or accessories, we reserve the right to issue a partial refund or refuse the return.

4. Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired product. If you need assistance, our customer service team is available to help you with the process.

5. Defective or Damaged Items

If you receive a defective or damaged item, we apologize for the inconvenience. Please contact us immediately at [email protected] or (620) 347-8113 to report the issue. We will arrange for a replacement or a full refund, including any shipping costs, as applicable.

To facilitate the process, please provide:

  • Your order number
  • A description of the defect or damage
  • Photographs of the damaged or defective item

We will take swift action to resolve the issue and ensure your satisfaction.

6. Gift Returns

If you received an item as a gift and would like to return it, please contact us. You will need to provide the gift giver’s order information or a gift receipt to initiate the return. Refunds for gift returns will be issued in the form of store credit or a gift card, unless otherwise agreed.

7. Return Shipping Costs

  • Return Shipping Fees: Unless the return is due to an error on our part (e.g., defective or incorrect items), the cost of return shipping is the responsibility of the customer.

  • Restocking Fees: We do not charge a restocking fee for returns at this time.

8. International Returns

If you are returning an item from outside the United States, please contact our customer service team for specific instructions. You will be responsible for any return shipping fees, customs duties, and taxes. International returns are subject to the same eligibility criteria as domestic returns.

9. Right to Refuse Returns

PudnaPo reserves the right to refuse any return or refund request that does not comply with the terms outlined in this Return Policy. Returns that are not authorized or items that do not meet the return eligibility criteria may be rejected or returned to you at your expense.

10. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to reach out: